Terms and Condition for ZEISS Online Web shop

ZEISS - Terms of Use

The following are the Terms and Conditions, that govern your purchase and use of the products from www.zeissindiaonline.com and constitute a legally binding agreement, between you ("the Customer", the "User") and www.zeissindiaonline.com.

In terms of Information Technology Act, 2000, this document is an electronic record. Being generated by a computer system and it does not require any physical or digital signatures.

Please read the following terms and conditions carefully as your use of products and services on this Website is subject to your acceptance of and compliance with the same (“Terms”). If you do not agree to these terms, you must exit this web page and stop accessing or using www.zeissindiaonline.com.

1. Membership Eligibility :

This website is meant for the bona-fide customers of medical products such as registered medical practitioners, hospitals, licensed distributors. Customer who wish to purchase any of the products listed on websites is requires register by providing necessary information and documents and obtain login id and password from the Company.

2. User Account, Password, and Security :

User account, password etc. issued by the company are confidential to customer and customer shall maintain the same at his/ her own risk. Zeiss do not ask any customer to provide any password and interfere with technology to record individual password. Customer are solely responsible for maintaining the confidentiality of the password,user account and are fully responsible for all activities that occur under your password or account. Zeiss reserves the right to activate and deactivate the account and password set by the User for access to the Website.

You further agree to receive transactional SMSs and emails from us, with updates about your transactions.

3. User Conduct and Rules :

The User shall at all times while accessing and/ or using the products of this Website abide by the following principles:

  • The User shall not use the Website for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of ZEISS and/ or interrupt or causes to interrupt the use of this Website by other Users.
  • The User shall not use any false e-mail address, impersonates any person or entity, or otherwise misleads ZEISS by sharing multiple address and phone numbers or transacting with malaise intentions.
  • The User shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password "mining" or any other illegitimate means.
  • In the event of the User not complying with Information Technology Act, 2000 and the rules, regulations, policies, guidelines, bye laws and notifications made there under and/ or any law which is applicable for the time being in force, ZEISS shall have the right to immediately terminate the access or usage rights of the User to the Website and remove any non-compliant information.
  • For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

4. Exclusion of Liability Regarding Description of Products :

ZEISS does not guarantee that the Product delivered to the Buyer shall correspond exactly with the image displayed on the Website. All images of products are purely for illustration and reference purposes. ZEISS does not accept responsibility for differences between the image on the Website and the actual appearance of the Product.

The quality of any Product, Service, information, or other material purchased or obtained by you through the Website may not meet your expectations. ZEISS does not provide or make any representation, warranty or guaranty, express or implied about the Services or Products. ZEISS does not make any representation or warranty as to specifics (such as quality, value, sale-ability, etc.) of the Products proposed to be sold or offered to be sold or purchased on the website.

You shall check and confirm the color/model/version/expiry period and any other such particulars of the Products before placing the order. ZEISS accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

5. Disclaimer of Warranties/Limitation of Liability :

In no event shall ZEISS be liable for any direct, indirect, consequential, exemplary, punitive, incidental, multiple, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services or Products; (b) unauthorized access to or alteration of the user's transmissions or data; (c) any other matter relating to the Services or Products; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or the performance of the Website or Service or any claim arising out of or in connection to the Products sold on the Website.

ZEISS shall not be responsible for any claims arising out of the use of the Website, whether based on contract, tort, negligence, and strict liability or otherwise. Further, ZEISS shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond ZEISS's control.

You understand and agree that the Service and the Products offered are on an “AS IS” and “AS AVAILABLE” basis and that ZEISS does not assume any responsibility for prompt delivery. ZEISS expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

No advice or information, whether oral or written, obtained by you from ZEISS or through or from the ZEISS Service shall create any warranty not expressly stated in these Terms.

6. Cancellation, Return & Replacement Policy :

Returns and replacements are accepted within 7 days from the delivery of items. Items to be returned or replaced must be in resalable conditions and contain the original packing material. Returned items are subject to inspection. Credit will not be granted for items unsuitable for resale. In case of return of any item the amount will be adjusted in the next order. Any Product that is damaged in transit and is rejected by you without accepting delivery from the courier is eligible for a 100% refund of the sale price of the Product.

To get a replacement, email us your Order Number and the Reason for returning. If replacement is approved and sent, and customer still faces problems with the replaced product, then such issues will be taken up as a new request and needs to be reported within 7 days of delivery of replacement product. Only after receiving our confirmation for the return, you are requested to send the item back to us or we will do a reverse pick up for the same. We will then arrange for the replacement of the item through our logistics partner. ZEISS cannot be held responsible for any items sent to it for return / replacement without confirmation. Request will be terminated if the customer fails to provide the product to our shipping partner when the pickup is attempted. The request will be automatically terminated if the product is not handed over in the two pick up attempts made. The updates in the tracking page given by our courier partner will be considered to be final.

7. Exchange warranty on ZEISS loupes :

7 days exchange warranty from the date of delivery of items is applicable on ZEISS loupes purchased online against any fitment issues, ex- working distance and magnification selected. Exchange can happen with the same model only. Items to be returned or replaced must be in resalable conditions and contain the original packing material. Returned items are subject to inspection. Please get in touch with ZEISS team as per contact details mentioned on the website to process your exchanges.

8. Pricing, Payment & Promotions :

Prices for Products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees and valid for India only. Due toprice increases or decreases or other events outside of ZEISS’s reasonable control, pricing is subject to change without prior notification. Prices are all inclusive of taxes except octroi. Prices, Products and Services may change at ZEISS’s discretion.

Customer requires to make 100% payment in advance while placing an order on website by selecting appropriate payment method as made available on website. ZEISS will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to lack of authorization for any transaction/s, or exceeding the preset limit mutually agreed between you and "Bank/s", or any payment issues arising out of the transaction, or decline transaction for any other reason/s.

There may be special contests, referral programs, loyalty programs and promotional activities (“Offers”) conducted by ZEISS. Any such Offer may result in the User receiving discounts, coupons, vouchers, special offers etc. (“Rewards”). ZEISS reserves the right to accept or reject any User’s participation in such Offers at its sole discretion.

9. Fee Policy :

Membership of the Website is free for Users. ZEISS does not charge any fee for browsing and buying on the website. However, ZEISS reserves the right to change its Fee Policy from time to time. ZEISS may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event ZEISS reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees.

10. Shipping and Transfer of Title & Risk :

Title of the Product/s and risk of loss for all Product/s ordered by the User shall pass on to the User upon ZEISS's delivering the Product/s to the User.

11. Termination :

ZEISS may suspend or terminate your use of the Website or any Service in its at its sole discretion,if it believes that you have breached, violated, abused, or unethically manipulated or exploited any of these Terms or anyway otherwise acted unethically.

12. Governing Law :

Terms shall be governed by and construed in accordance with the laws of India and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Bangalore.

13. Disclaimer :

You understand that the Website is a platform that Users utilize to purchase medical products. The User shall be authorized and possess medical practitioner certificate and license to purchase the product.

At present, Medical Device Rules 2017 does not prohibit the sale of any item listed on this website. However, if the Medical Device Rules 2017 are subsequently revised to include any item currently sold on our Website, then such items shall not be available to the Users and any amount paid for the prohibited item shall be refunded to the respective User.

14. Report Abuse :

As per these Terms, Users are solely responsible for every material or content uploaded on to the website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to info.meditec.in@zeiss.com